Support
Email info@earthcape.com. We read everything and normally reply within two working days.
Reporting a problem
The more of this you can include, the faster we can fix it:
- What you did, what you expected, and what happened instead
- Your device model and Android or iOS version
- The EarthCape version, shown in Settings ▸ About
- Whether you were online or offline at the time
- A screenshot, if the problem is visible on screen
Common questions
Do I need an account?
No. EarthCape has no sign-in. Install it and start recording. Your data is stored on your device.
Does it work without a mobile signal?
Yes. Download the map regions and species lists you need before you leave, then record all day with no connection. Nothing is lost while offline.
My GPS track has gaps
Track recording needs location access all the time, because field surveys are walked with the screen off. On Android, open Settings ▸ Apps ▸ EarthCape ▸ Permissions ▸ Location and choose Allow all the time. Also exclude EarthCape from battery optimisation, since aggressive power saving can suspend recording.
How do I get my data out?
Use the export function to write CSV, Excel, GeoJSON, GPX, Darwin Core Archive or Shapefile, and send the result to your own Google Drive, OneDrive or Dropbox — or share it anywhere your device can.
How do I delete my data?
See the data deletion page.
What does the app send over the internet?
Very little, and it is all listed in the privacy policy. There is no advertising, no analytics and no tracking.
Contact
EarthCape Oy, Finland
info@earthcape.com
earthcape.com